Privacy Policy

1. Introduction

Honeycombes Property Group (Honeycombes, we, us or our) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, submit an enquiry, register your interest in a property development, communicate with us or otherwise interact with our business.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

2. Who We Are

Honeycombes Property Group is an Australian property development and investment business.

For the purposes of this Privacy Policy, references to Honeycombes include the relevant Honeycombes entity responsible for collecting or handling your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this document.

3. Personal Information We Collect

The types of personal information we collect may include:

• •Contact information: Your name, email address, telephone number, postal address and other contact details.
• •Property enquiry information: Your property preferences, budget, intended use, preferred property type, purchase timeframe and details of the properties or developments you enquire about.
• •Communication records: Information contained in emails, telephone calls, enquiry forms, feedback, surveys and other communications with us.
• •Marketing preferences: Your preferences regarding property updates, newsletters, promotional material and other communications.
• •Website and technical information: Your IP address, browser type, device information, pages visited, referral sources and information about how you interact with our website.
• •Transaction-related information: Information reasonably necessary to manage property enquiries, sales processes, contracts or other dealings with us.

We generally do not seek to collect sensitive information unless it is reasonably necessary for our activities and permitted by law.

4. How We Collect Personal Information

If you have any questions about this Privacy Policy or wish to access, correct, or request the deletion of your personal information, please contact us at office@honeycombes.com.

5. Why We Collect and Use Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

• •Responding to your enquiries and providing requested information.
• •Providing information about our property developments, properties and services.
• •Managing registrations of interest, inspections, appointments and sales enquiries.
• •Communicating with prospective purchasers, property owners, customers and business contacts.
• •Sending newsletters, property updates and marketing communications where permitted by law.
• •Operating, maintaining and improving our website and digital services.
• •Understanding website traffic, audience interests and the effectiveness of our marketing campaigns.
• •Managing our business operations, records, reporting and customer relationships.
• •Meeting our legal, regulatory and contractual obligations.
• •Protecting our business, website, customers and systems against fraud, misuse or security risks.

We will not use your personal information for unrelated purposes unless permitted or required by law.

6. Marketing Communications

We may use your contact details to provide information about our property developments, available properties, project updates, events and other services that may be relevant to your interests.

We may communicate with you by email, telephone, SMS or other channels where permitted by applicable law.

You can opt out of receiving marketing emails by using the unsubscribe facility included in the communication or by contacting us directly.

If you opt out, we may still contact you where necessary to respond to a specific enquiry, fulfil an existing obligation or provide communications that are not marketing in nature.

We will handle marketing communications in accordance with applicable privacy and spam laws.

7. Cookies and Website Analytics

Our website may use cookies, tracking pixels, analytics tools and similar technologies to improve website functionality and understand how visitors interact with our content.

These technologies may collect information such as:

• •Pages visited and time spent on our website.
• •Website traffic sources and referral information.
• •Browser and device information.
• •General geographic information derived from technical data.
• •Interactions with advertisements, enquiry forms and website content.

We may use third-party services, such as Google Analytics, Google Ads and Meta advertising tools, where implemented on our website, to measure performance, understand audience behaviour and improve our marketing.

These providers may collect information in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. However, doing so may affect certain website features.

Where required by law, we will obtain appropriate consent before using cookies or similar technologies.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• •Property sales agents and project sales teams.
• •Marketing, advertising and communications agencies.
• •Website hosting, information technology and software providers.
• •Customer relationship management and email marketing providers.
• •Website analytics and digital advertising providers.
• •Professional advisers, including legal, accounting and financial advisers.
• •Contractors, consultants and service providers engaged in our business activities.
• •Related companies within our corporate group, where appropriate.
• •Government agencies, regulators, courts or other parties where required or authorised by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf do so appropriately.

We do not sell your personal information as a standalone product.

9. Overseas Disclosure

Some third-party technology, website hosting, analytics, advertising and software providers may store or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we will take the steps required by applicable Australian privacy laws.

The countries in which information may be processed will depend on the services and providers we use. Where required and practicable, we will identify relevant countries in accordance with applicable legal requirements.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, password protection, secure systems, staff procedures and the use of reputable third-party technology providers.

Personal information may be stored electronically or in physical records, including in systems operated by third-party service providers.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or stored by us.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, manage our business relationships, comply with legal obligations and resolve disputes.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it.

Retention periods may vary depending on the nature of the information and the circumstances in which it was collected.

12. Access to and Correction of Personal Information

You may request access to personal information we hold about you and request that inaccurate, incomplete or out-of-date information be corrected.

To make a request, please contact us using the details set out below.

We may need to verify your identity before processing a request. We will respond within a reasonable period and in accordance with applicable privacy laws.

In some circumstances, we may be unable to provide access to particular information where an exemption under applicable law applies. If we refuse a request, we will explain our decision where required by law.

13. Privacy Complaints

If you believe we have handled your personal information inappropriately or breached applicable privacy laws, you may submit a complaint using the contact details below.

Please provide sufficient information about your concern so that we can investigate it.

We will acknowledge and investigate your complaint, seek any additional information reasonably necessary and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

14. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. If you visit an external website, you should review its privacy policy before providing personal information.

15. Children's Privacy

Our website and property-related services are generally intended for adults.

We do not knowingly collect personal information from children unless it is reasonably necessary for a legitimate purpose and permitted by law. If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, information handling practices or legal obligations.

The latest version will be published on our website, together with the date of the most recent update.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact: